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• Advanced ACD (Automatic Call Distribution) – When a queue call has gone unanswered too long, queue managers can now transfer directly to an available agent, or other team member.

• Voicemail to Email or Text – Retrieve and review all your voicemail and text’s (SMS) via UC Client.

• Historical Tracking – Never lose track of important calls, for each call or message made you can view history.

• Employee Presence Instantly know if colleagues are available or away, and choose the best way to communicate.

• Drag & Drop – Extends the existing transfer option by allowing users to use simple Drag and Drop functionality.

• Drag and Drop Calls – Answer a call, join a conference, transfer, park, place a call on hold, or send to voicemail with a simple mouse click.

• Click-to-Dial – Simply click any phone number in your web browser to dial your US-Tech phone.

• Tracking and Analytics – Keep track of time and customer accounts with billing allocation for each call. Ability to add notes and flag calls for follow-up.

• Microsoft Office 365 Integration – Integrate contacts with Outlook contacts.

• Usage reports – Quickly generate usage reports to increase accuracy in the telecom decision-making processes.

• Mobility – Communicate no matter where you are, on any device (PC, tablet, smartphone, laptop).