- UX-Mail, an in-skin unified messaging solution with a single box for voice, fax and email;
- UX IntraMail, an embedded voice mail solution for smaller businesses;
- SIP trunking for standardized VoIP;
- CygniLink for transparent networking of UX5000 over a data communication IP network;
- Automatic call distribution including real-time supervisory screens and historical reports;
- Interactive voice response with customized and flexible prompts;
- Voice response system with support for voice recording and playback;
- Desktop software suite for PC Assistant, PC Attendant and UX softphone;
- Communication Analyst for call analysis and tracking;
- Multimedia conference server; and
- InRouter for all-in-one networking and monitoring of the IP system.