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Email & SMS Queue

Features:

  • Supports unlimited queues

  • Skill set routing based on address

  • Integrated with ACD queue

  • Historical archive in database

  • Aging and escalation tracking

  • Auto Responder available

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Benefits:

  • Increase agent efficiency

  • Decrease long distance costs

  • Easy reporting & tracking 

  • Real-time view of aged messages

  • Messages not lost or forgotten

what the email and SMS queues look like inside the US-TECH platform.

Discover how our communication solutions can increase your productivity and reduce your business costs. 

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